Organizational conflict is a state of discord caused by the actual or perceived opposition of needs, values and interests between people working together. Conflict takes many forms in organizations. There is the inevitable clash between formal authority and power and those individuals and groups affected. There are disputes over how revenues should be divided, how the work should be done, and how long and hard people should work. There are jurisdictional disagreements among individuals, departments, and between unions and management. There are subtler forms of conflict involving rivalries, jealousies, personality clashes, role definitions, and struggles for power and favor. There is also conflict within individuals between competing needs and demands to which individuals respond in different ways.
Types
Conflicts in work situations may also give rise to organization related individual consequences.
1) Job dissatisfaction
2) Apathy or indifference to work
3) Role-set members & the company
4) Job stress & burnout
5) Disloyalty
6) Work sabotage
7) Employee turnover
8) Increased territoriality & resistance to change
9) Decreased information sharing.
Role of Conflict In Industry
Psychological Responses
1) Inattentiveness to other things
2) Lack of interest in work
3) Job dissatisfaction
4) Work anxiety
5) Estrangement or alienation from others
6) Frustration
Behavioral Responses
1) Excessive smoking
2) Alcoholism
3) Under eating or overeating
4) Aggression towards others or work sabotage
5) Decreased communication
6) Resisting influence attempts
Physiological Responses
1) Peptic ulcers
2) Respiratory problems such as asthma
3) Hypertension
4) Headaches
5) Coronary problems
Resolve the Conflicts
1) Motivate individuals to do better and to work harder.
2) Satisfy certain psychological needs like dominance, aggression, esteem and ego, and thereby provide an opportunity for the constructive use and release of aggressive urges.
3) Provide creative and innovative ideas.
4) Add variety to ones organizational life, otherwise work life would be dull and boring.
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