An Experience that includes a subjective feeling, Cognitive interpretation, Physical Reaction and a Behavioral Expression.
Intense feelings that are directed at someone and something.
Emotional Labor
A situation in which an Employee Express organizationally desired emotions during interpersonal transaction at work.
Emotional dissonance Inconsistencies between the emotions we feel and the emotions we project.
Types
Felt Emotions - An Individual Actual Emotions.
Displayed Emotions/Perceived Emotions - Emotions that are organizationally required and considered appropriate in given job.
Display Fake Emotions
Surface Acting Hiding once inner feelings and forgoing emotional expressions in response to display rules.
Deep Acting Try to modify once true inner feelings based on display rules.
Aspects of Emotions
Biology of Emotions
1) Originate in brain’s limbic system
Intensity of Emotions
1) Personality
2) Job requirements
Frequency and Duration of Emotions
1) How often emotions are exhibited
2) How long emotions are displayed
Functions of Emotions
1) Critical for rational thinking
2) Motivate people
